In case of booking with a “Non-Refundable” rate. 100% of the stay will be charged at the time of reservation.
Payment for the room at the “Non-Refundable” rate is non-refundable.
No payment at time of booking, payment on property at check in.
Free cancellation up to 5 days prior to arrival date
Cancellations between 5 and 3 days prior to arrival date a penalty of 50% of the total reservation will be applied
Cancellations less than 2 days prior to arrival date will be subject to a penalty of 100% of the total reservation amount.
We accept bank transfers or deposits, please contact firstname.lastname@example.org for more information.
If you wish to book with “Flexible” Rate via phone, Whatsapp or email a payment of 35% of the total reservation is required to guarantee the reservation. Payment is non-refundable.
For date changes may apply adjustments to the lodging rate.
In case you have made a payment and for reasons beyond your control and force majeure you have to cancel (Border closure, cancelled flight, Hurricane, last minute illness). The payment cannot be refunded, but a voucher is issued for the amount paid to travel in a period of 12 months respecting the same rate booked.
If the guest wishes to check out early or does not show up at the hotel on the day of check in (no show) it is considered as a cancellation and no refunds apply.