Non-refundable & Promotional Rates


  • In case of booking with a “Non-Refundable” rate the total payment it’s needed at the moment of the reservation.
  • The room payment it’s not refundable


Flexible Rate


  • No prepayment needed. Pay at the property during Check In
  • Free Cancellations until 5 days prior Check In date
  • Cancellations between 5 days to 3 days prior Check In date apply a penalty of 50% of the total amount of the reservation
  • Cancellations with less than 2 days prior Check In apply a penalty of the total amount of the reservation.


General Policies


  • Visa, Mastercad and American Express cards are accepted. Payments in cash are available at the property
  • Mexicans Wire Transfers available, please contact for more information
  • If you make a reservation on phone, Whatsapp or e-mail with the “Flexible” rate a payment of 35% of the total amount of the reservation it’s needed to guarantee the room
  • Changes on the arrival date can apply adjustments to the rates
  • If a payment was made and for external reasons and force majeure a cancellation it’s needed (Borders Closure, Flight Cancelation, Hurricane, Last Minute illness). The payment cannot be refund, but a travel voucher for the payment amount it’s issued with a expiration of 12 months
  • Cancelation with no refunds apply if the guest want to have an early check out or there is no show on the Check In date